FAQS
1. What products does Wearluma offer?
Wearluma specializes in stylish women's fashion, including Maxi Dresses, Midi Dresses, and Mini Dresses designed for everyday wear, special occasions, and seasonal trends.
2. How long does shipping take?
Estimated delivery times are:
- United Kingdom: 3–5 Business Days
- Europe: 5–10 Business Days
- United States & Canada: 7–12 Business Days
- Rest of the World: 10–20 Business Days
3. How long does it take to process my order?
Orders are typically processed within 1–3 business days before shipment.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number and tracking link.
5. What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available at checkout.
6. Can I return my order?
Yes. We offer a 30-day return policy for eligible items that are unworn, unused, and in their original condition with tags attached.
7. Can I exchange an item?
We currently do not offer direct exchanges. If you need a different size or style, please return the eligible item and place a new order.
8. Can I cancel my order?
Orders may be canceled before they are processed or shipped. Once shipped, orders cannot be canceled.
9. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving your order. Include your order number and photos of the item, and we'll resolve the issue promptly.
10. Do you ship internationally?
Yes. Wearluma ships to many countries worldwide. Shipping availability and delivery times may vary depending on your location.
11. How do I contact customer support?
We're happy to help!
Email: info@wearlumas.shop
Phone: +44 344 736 9000
12. Where is Wearluma located?
Address:
174–176 Oxford Street, London, W1D 1NX, United Kingdom